Managed IT Services for Always-On Operations

Managed IT Services include 24/7 infrastructure monitoring, proactive maintenance, security management, backup and disaster recovery, help desk support, application maintenance, cloud management, database administration, DevOps support, and regular performance optimization. We handle everything from servers and networks to applications and security—allowing you to focus on your core business while we manage your technology operations end-to-end.

Managed IT Services provide access to a diverse team of specialists (cloud architects, security experts, DevOps engineers, DBAs) at a fraction of the cost of hiring full-time staff. You get 24/7 coverage without paying for night shifts, enterprise-grade tools without capital investment, proven processes and best practices, scalable resources that adjust to your needs, and predictable monthly costs instead of variable salaries, benefits, and training expenses. Most clients save 40-60% compared to in-house teams while getting better coverage and expertise.

Response times vary by service tier: Essential Plan has 8-hour response time for business hours support. Professional Plan has 2-hour response time with 24/7 coverage. Enterprise Plan has 15-minute response time with priority escalation and dedicated team. For all critical P1 incidents (system down, security breach, data loss), we respond within 15 minutes regardless of plan, with immediate escalation to senior engineers. We have on-call rotations, automated alerting, and clear escalation procedures to ensure rapid response to any critical issue.

Absolutely! We offer flexible engagement models: Fully Managed (we handle everything), Co-Managed (we augment your existing team), Specific Services (we manage certain functions like security or cloud). We integrate seamlessly with your team using your preferred tools (Slack, Teams, Jira), participate in your meetings and planning sessions, provide documentation and knowledge transfer, and work collaboratively on projects. Many clients use us to fill expertise gaps, provide 24/7 coverage, or handle specific functions while keeping strategic IT decisions in-house.

Security and compliance are foundational to our managed services. We are ISO 27001 and SOC 2 Type II certified. Our security measures include 24/7 security monitoring with SIEM, vulnerability scanning and patch management, security incident response, encrypted communications and data at rest, access controls and least privilege, regular security audits and penetration testing, compliance automation for HIPAA, PCI-DSS, GDPR, and comprehensive audit logging. All staff undergo background checks and security training. We provide compliance reports and evidence for your audits.

Our transition process typically takes 4-6 weeks: Week 1-2: Infrastructure assessment, documentation review, access provisioning. Week 2-3: Monitoring setup, tool integration, team introductions. Week 3-4: Knowledge transfer from your team, runbook documentation. Week 4-6: Parallel operation (we run alongside your team), gradual responsibility transfer. Throughout transition, we have weekly status meetings, maintain clear communication, document everything, and ensure zero disruption to operations. Your team remains fully involved and can revert responsibilities if needed during this period.

We follow a structured change management process: All changes go through a change approval board (CAB). Standard changes (patches, routine updates) are pre-approved. Normal changes require 48-hour advance notice and stakeholder approval. Emergency changes have expedited approval with immediate communication. We maintain change calendars, create rollback plans, schedule changes during maintenance windows, test in non-production first, and provide detailed change documentation and post-implementation reports. You maintain final approval authority over all infrastructure changes.

You receive comprehensive monitoring and reporting: Real-time dashboards showing system health, performance metrics, and alerts. Weekly summary reports of incidents, changes, and performance. Monthly reports including uptime statistics, incident analysis, capacity trends, security events, and cost analysis. Quarterly business reviews with strategic recommendations, capacity planning, and optimization opportunities. Custom reports based on your specific KPIs and requirements. All reports include executive summaries, detailed metrics, trend analysis, and actionable recommendations. Access to dashboards 24/7 via secure portal.

Yes! Cloud management is a core part of our managed services. We help with: Cloud migration planning and execution, cloud architecture design and optimization, cost optimization and FinOps (typically save 30-50%), auto-scaling configuration, multi-cloud management (AWS, Azure, GCP), cloud security and compliance, disaster recovery setup, and ongoing cloud operations and support. We are certified in all major cloud platforms (AWS, Azure, GCP) with dedicated cloud architects on our team. Many clients start with managed services during cloud migration and continue for ongoing management.

We understand that business needs change. Our contracts are flexible with 30-60 day notice periods (varies by plan). If you decide to bring IT in-house, we provide: Complete documentation of all systems and configurations, knowledge transfer sessions with your new team, gradual transition period (1-3 months), continued support during transition, access to all monitoring data and reports, and recommendations for tools and team structure. We have no lock-in contracts or penalties. Our goal is to be a valuable partner, whether for months or years, and ensure smooth transitions when your needs change.